Patient feedback drives service at WBAMC
To help oversee the quality of outpatient services at WBAMC, the Military Health System rolled out a single survey for all military treatment facilities across all services, called the Joint Outpatient Experience Survey (JOES), in 2016. The survey welcomes patients at DoD Military Treatment Facilities (MTFs) the opportunity to voice outpatient experiences to compare and standardize beneficiary visits for superior care.
